Frequently asked questions

Is there WiFi at the property?

All properties have free WiFi.

How do I make arrangements for key collection?

Please refer to your travel information which is sent at point of booking. Most will ask you to contact your property owner or caretaker a few days before commencement of your holiday for key collection arrangements and to let them know estimated time of arrival.

Is the property serviced for my arrival?

All properties are thoroughly cleaned and prepared for your arrival, but it would be greatly appreciated by owners and caretakers alike if the property could be left as it was found on your arrival.

Are pets welcome?

Pets are welcome unless stated otherwise but must be kept under strict control both within the properties and in the countryside. Pets are not allowed in bedrooms or on furniture and are not to be left unattended at any time. If pets are exercised within the boundary of the property, i.e. the garden, they must be on a lead at all times. Before final departure all traces of pet occupation must be removed from both inside and outside of the property.

How many people are allowed in my party?

The number of persons occupying any property is not to exceed the maximum number mentioned in the brochure, unless they are children under 24 months sleeping in a cot.

What size are the bunk beds?

Bunk beds are 3' in width unless stated as 2'6".

What equipment is included as standard?

All properties have a fridge with freezer box or a separate freezer, drying rack if no tumble dryer, iron and ironing board, kettle and toaster, conventional cooker unless stated otherwise and a microwave oven.

Are heating and electricity included in the holiday cost?

Most have central heating and electricity included in the rent with the exception of Clipstone Cottage, Masham; Green Bank, West Burton and Ivy Cottage, West Burton which have a heating supplement for part of the year.

Are linen and towels included in the holiday cost?

Linen and towels are included in the rent. Cot linen is not provided. All properties provide adequate duvets and pillows for all beds.

Do the properties have a Star rating?

Most have a current STAR rating with VisitEngland and all properties are self contained. Properties not assessed by VisitEngland are inspected by ourselves and awarded a leaf rating. 3 leaves and 4 leaves reflects a similar standard and quality as VisitEngland’s 3 star and 4 star ratings.

When can I book a short break?

Winter breaks can be booked at any time and apply when the holiday falls between 30/31 October and 20/21 December 2020, 3 January 2021 and 26/27 March 2021 and between 29/30 October 2021 and 20 December 2021. Short breaks apply when the first day of the holiday falls between 20/21 December 2020 and 3/4 January 2021, 26/27 March 2021 and 29/30 October 2021 and between 20 December 2021 and 3 January 2022 and can only be booked within eight weeks of the holiday date with the exception of Briar Cottage, Middleham; Cartwheel Cottage, Hawes; Lion Cottage, Bainbridge; Mistle House near Galphay; The Rookery, Bishopdale and The Hay Loft at Bishopton, Ripon which accept short break bookings all year. There is a minimum charge of three nights with the exception of Clipstone Cottage, Masham and West Cottage, Thornton Rust which have a minimum charge of four nights and Beck Side, West Burton; The Bield, Thornton Rust; Bridge View, West Burton and School House, Askrigg which have a minimum charge of five nights.

What time can I arrive at the property and when do I have to depart?

Arrival is from 3pm with the exception of Cherry Tree Cottage, West Burton; Mistle House near Galphay; The Stable, Newbiggin and The Old Wheelhouse in West Burton where arrival is from 4pm and Beck Side, West Burton; Bridge View, West Burton; Cartwheel Cottage, Hawes; Holly Tree Cottage, East Witton; Jesmond Cottage, West Burton; School House, Askrigg and The Bield, Thornton Rust where arrival is from 5pm. Departure is no later than 10am with the exception of School House, Askrigg and The Bield, Thornton Rust where departure is no later than 9am.

What day is changeover day?

Bookings are from Saturday to Saturday, with the exception of Beck Side, West Burton; Brewer's Den, Masham; Green Bank, West Burton; Holly Tree Cottage, East Witton; Ivy Cottage, West Burton; Jesmond Cottage, West Burton; The Old Wheelhouse, West Burton and West Cottage, Thornton Rust which are booked Friday to Friday.

Are all cottages on mains water?

Most properties are on a mains water supply with the exception of Hill Top Cottage, Walden; Mistle House, Near Galphay and The Rookery, Bishopdale. Mistle House is on a bore-hole water supply. Hill Top Cottage and The Rookery are on a spring water supply fitted with a UV water filter. The water is safe to drink.

If you require further information please call 01969 663559 or email