FAQS

What day is changeover day?
Bookings are from Saturday to Saturday, with the exception of Avenue Cottage, Masham; Beck Side, West Burton; Cherry Tree Cottage, West Burton; Green Bank, West Burton; Holly Tree Cottage, East Witton; Ivy Cottage, West Burton; Jesmond Cottage, West Burton; The Old Wheelhouse, The Mill, West Burton; The Rookery, Bishopdale; West Cottage, Thornton Rust; West Close Cottage, Stalling Busk which are booked on a Friday to Friday basis.

What time can I arrive at the property and when do I have to depart?
Arrival is from 3pm and departure before 10am with the exception of Mistle House where arrival is from 4pm.

When can I book a short break?
Winter breaks can be booked at any time and apply when the holiday falls between 28/29 October and 16/17 December 2016, between 6/7 January 2017 and 7/8 April 2017 and between 27/28 October 2017 until 22/23 December 2017. Short breaks apply when the first day of the holiday falls between 16/17 December 2016 to 6/7 January 2017, between 7/8 April 2017 and 27/28 October 2017 and between 22/23 December 2017 until 6/7 January 2018 and can only be booked within six weeks of the holiday date with the exception of Grange House, Walden; Holme View, Masham; Lion Cottage, Bainbridge; Mistle House, near Galphay and The Hay Loft, Bishopton, Ripon; The Rookery, Bishopdale which accept short break bookings all year. There is a minimum charge of three nights with the exception of Clipstone Cottage, Masham which has a minimum charge of four nights and West Cottage, Thornton Rust which has a minimum charge of five nights for winter breaks.

Do the properties have a Star rating?
Most have a current STAR rating with VisitEngland and all properties are self contained.

Are linen and towels included in the holiday cost?
Linen and towels are included in the rent. Cot linen is not provided. All properties provide adequate duvets and pillows for all beds.

Are heating and electricity included in the holiday cost?
Most have central heating and electricity included in the rent with the exception of Avenue Cottage, Masham; Clipstone Cottage, Masham; Grange Cottage, Middleham; Grange House, Walden; Green Bank, West Burton and Ivy Cottage, West Burton which have a heating supplement for part of the year.

What equipment is included as standard?
All properties have a fridge with freezer box or a separate freezer, iron and ironing board, kettle and toaster, conventional cooker unless stated otherwise, plus a microwave oven.

What size are the bunk beds?
Bunk beds are 3' in width unless stated as 2'6".

How many people are allowed in my party?
The number of persons occupying any property is not to exceed the maximum number mentioned in the brochure, unless they are children under 24 months sleeping in a cot.

Are pets welcome?
Pets are welcome unless stated otherwise but must be kept under strict control both within the properties and in the countryside. Pets are not allowed in bedrooms or on furniture and are not to be left unattended at any time. If pets are exercised within the boundary of the property, i.e. the garden, they must be on a lead at all times. Before final departure all traces of pet occupation must be removed from both inside and outside of the property.

Is the property serviced for my arrival?
All properties are thoroughly cleaned and prepared for your arrival, but it would be greatly appreciated by owners and caretakers alike if the property could be left as it was found on your arrival. All owners and caretakers offer an optional final cleaning service for an extra charge. Please ask your property owner or caretaker for details.

How do I make arrangements for key collection?
Please refer to your travel information which was sent at point of booking. Most will ask you to contact your property owner or caretaker a few days before commencement of your holiday for key collection arrangements and to let them know estimated time of arrival.